Welcome to Equilrxnlab! We are committed to providing high-quality chemical instruments and excellent customer service. If you are not completely satisfied with your purchase, we will handle your return and refund request according to the policy outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product has a manufacturing defect or was damaged during shipping;
• An incorrect product was delivered;
• The product is unopened, unused, and in its original packaging.

All return requests must be submitted within 30 days of receiving the product.

2. Return Process

1. Request a Return: Contact us via our Contact Us page or email [email protected] with your order number and reason for return.
2. Return Authorization: Our customer support team will confirm your eligibility for a return and provide a Return Merchandise Authorization (RMA) number along with the return shipping address.
3. Return Shipping Costs & Customs Duties:
   • For returns due to product defects or shipping errors, we will cover the return shipping costs, including any customs duties or import taxes, if applicable.
   • For returns due to other reasons (such as a change of mind), customers are responsible for all return shipping costs. This includes any customs duties, import taxes, or fees incurred during the return process.
4. Product Inspection: Returned items will be inspected upon receipt. If the return is approved, we will process your refund or exchange.

3. Refund Policy

We will issue a full refund in the following cases:

• The product is confirmed to have defects or damages;
• The incorrect product was shipped, and an exchange is not possible;
• Your order was canceled before shipment.

Refunds will be processed to the original payment method and may take 5-10 business days to reflect, depending on your bank. If there are delays due to shipping or inspection, we will notify you promptly.

4. Non-Returnable Items

The following situations are not eligible for returns or refunds:

• The product has been opened or used;
• Items purchased from third-party sellers;
• Return requests submitted after the 30-day window.

5. Exchange Policy

If your product is defective or incorrect, you may request an exchange. Please follow the return process, and we will ship a replacement once the returned item has been received.

6. Contact Us

If you have any questions, please reach out to us via:

• Email: [email protected]
• Phone: [173-2481-3510]
• Contact Us page